Terms & Conditions 

By agreeing to the terms & conditions outlined below we hold the right to refuse refunds, returns & any other liabilities that fall out of the specific outlines below. 

Returns

Our return policy lasts 14 days. Once you receive the purchased item  a refund can be claimed within the first 14 days. If the 14 days have gone by, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please contact us via [email protected], before returning the item.

You will be charged a 20% restocking fee on the cost of the item, and shipping back the item is at your cost if it not proved to be defective in anyway. Any shipping charges will not be refunded. 

If you happen to receive a defective item, we will send back another one at standard delivery at our charge. 

Exchange

Exchanges must be made within 14 days of receiving the item. To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

You will be charged a 20% restocking fee, and shipping back the item is at your cost if it not proved to be defective in anyway. 

Lost & damaged items

If the item is damaged during shipment you will receive a free re-shipment of the item. This does not apply If the packaging is damaged or not in buyers expectation. Re-shipment is only if the item is damaged. Buyer must contact us within 7 days of receiving the item to claim a re-shipment, proof of damage must be sent to [email protected] if the 7 days has lapsed we can refuse item re-shipment.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping 

When you place your order, we will start to process your order for shipping.   Most orders ship within 3-5 business days. During Q4, and peak season processing times can take up to 7-10 business days.

When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times. Shipping times below do not include the processing times of 3-5 business days. During Q4, and peak season processing times can take up to 7-10 business days.

United States 10-30 Business Days
International

10-40 Business Days

Extended shipping time
We do not grant refunds on items, which haven’t arrived at the recipient’s address. No refund will be given due to long shipping times.

Wrong shipping addresses

We can not be held responsible for wrong shipping addresses, which are entered by the customer / purchaser. Thus, we do not grant any refunds or returns on items, which do not arrive due to the provision of wrong or incorrect shipping addresses. It is considered as the customers responsibility and may bear full liability.